Category: Spotlight Series

CPS 230: Strengthening Operational Resilience in the Financial Sector

The Rising Importance of Operational ResilienceOperational resilience has become a key focus for financial institutions as they navigate an increasingly complex risk environment. The Australian Prudential Regulation Authority (APRA) has responded to these challenges with the introduction of CPS 230, a prudential standard aimed at reinforcing operational risk management and ensuring continuity of critical operations. […]

RG271 Complaints Management Requirements and Enforcement

Turning RG271 Compliance into a Competitive EdgeAustralia’s financial services sector is navigating a transformative era, driven in part by ASIC’s Regulatory Guide 271 (RG271). Rather than viewing complaints management as a compliance burden, forward-thinking organisations are seizing the opportunity to strengthen trust, deepen client relationships, and enhance operational resilience.A recent Australian Compliance Institute webinar delved […]