Category: Spotlight Series

Managing 3rd Party Risk

The New Frontier of Third-Party Risk Management: Beyond Contracts to Culture, Curiosity, and Continuous Oversight In an increasingly volatile and interconnected global landscape, the very nature of outsourcing has evolved far beyond the simple quest for cost efficiency. Today, the prudent compliance professional must navigate a labyrinth of ethical considerations, geopolitical influences, supply chain vulnerabilities, […]

Scam Protection 101

Scams, Psychology and Accountability: Why Australia Must Rethink Its Scam Prevention Strategy   Scams are not just a technology issue—they are a human issue. And in a digital economy where real-time payments are accelerating and artificial intelligence is enhancing the sophistication of fraudulent schemes, Australian organisations must do more than build technical defences—they must build […]

CPS 230: Strengthening Operational Resilience in the Financial Sector

The Rising Importance of Operational ResilienceOperational resilience has become a key focus for financial institutions as they navigate an increasingly complex risk environment. The Australian Prudential Regulation Authority (APRA) has responded to these challenges with the introduction of CPS 230, a prudential standard aimed at reinforcing operational risk management and ensuring continuity of critical operations. […]

RG271 Complaints Management Requirements and Enforcement

Turning RG271 Compliance into a Competitive EdgeAustralia’s financial services sector is navigating a transformative era, driven in part by ASIC’s Regulatory Guide 271 (RG271). Rather than viewing complaints management as a compliance burden, forward-thinking organisations are seizing the opportunity to strengthen trust, deepen client relationships, and enhance operational resilience.A recent Australian Compliance Institute webinar delved […]